Privacy Policy
Liora Naturalis (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we handle, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website: hiddensanctuaries.wixsite.com/liora-naturalis, purchasing our products, or interacting with us, you agree to the terms of this Privacy Policy.
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1. What Personal Information We Collect
We collect personal information that is reasonably necessary for our business activities, including:
• Identity and contact details: Name, email address, phone number, billing and shipping addresses.
• Purchase details: Products purchased, order history, and transaction details.
• Payment information: Processed securely by third-party payment providers (we do not store your full card details).
• Account details: If you create an account, your username, password, and preferences.
• Marketing preferences: Your choices about receiving promotional material.
• Website usage data: IP address, browser type, pages visited, and cookies for analytics and site functionality.
You may choose not to provide personal information; however, this may prevent us from providing certain products or services to you.
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2. How We Collect Personal Information
We collect information in several ways, including:
• Directly from you when you make a purchase, sign up to our newsletter, or contact us.
• Automatically when you use our website (e.g., through cookies and analytics tools).
• From third-party service providers such as payment gateways or delivery partners who assist in fulfilling your orders.
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3. Why We Collect, Hold and Use Your Information
We collect, use, and store your personal information to:
• Process and deliver your orders.
• Communicate with you about purchases, deliveries, or enquiries.
• Improve our products, services, and customer experience.
• Send marketing updates and offers (only with your consent).
• Comply with our legal obligations and prevent fraud or misuse.
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4. Disclosure of Your Information
We may disclose your personal information to:
• Service providers such as payment processors, couriers, marketing or IT support providers (only as necessary for them to provide their services).
• Regulatory or law enforcement authorities if required by law.
We do not sell, rent, or trade your personal information to third parties.
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5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your data may be stored in Australia or in secure overseas data centres operated by our service providers (such as cloud storage platforms). Where data is transferred overseas, we take reasonable steps to ensure it is protected under comparable standards.
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6. Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience, remember preferences, and analyse traffic. You can manage or disable cookies through your browser settings, but some parts of our website may not function properly without them.
We may also use analytics tools (such as Google Analytics) to collect information about how visitors use our site. This information is aggregated and does not personally identify you.
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7. Direct Marketing
We may send you promotional emails or special offers that we believe may interest you. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly at [insert contact email].
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8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or outdated.
Requests can be made by contacting us at [insert contact email]. We will respond to all requests within a reasonable timeframe, as required under the Privacy Act.
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9. Complaints
If you believe we have breached your privacy rights or the Australian Privacy Principles, please contact us in writing at [insert contact email].
We will investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
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10. Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website with the updated “Effective Date.”
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11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Liora Naturalis
Email: liora.naturalis@gmail.com
Website: hiddensanctuaries.wixsite.com/liora-naturalis