Shipping Policy

Domestic Shipping (Australia)

 

We offer flat fee $15 express delivery on all orders within Australia, no minimum spend required.

All orders are shipped from our studio in Melbourne, Victoria.

    •    Processing Time: Orders are typically processed within 1–2 business days after payment confirmation.

    •    Delivery Time:  approximately 2–6 business days depending on your location.

    •    Metro areas: 2–3 business days

    •    Regional and remote areas: 3–6 business days

    •    Tracking: Once your order has been dispatched, you will receive an email with tracking information so you can follow your delivery’s progress.

 

We use trusted Australian carriers such as Australia Post or Sendle, depending on destination and parcel size.

 

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International Shipping

 

We proudly ship worldwide.

Please note that international orders will incur shipping fees, which will be calculated at checkout based on your destination and order weight.

    •    Processing Time: 1–2 business days after payment confirmation

    •    Delivery Time: 7–21 business days depending on your region and local customs processing times

    •    Customs & Duties: All international customers are responsible for any customs duties, taxes, or import fees applicable in their country.

 

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Order Tracking

 

You will receive a shipping confirmation email with tracking details once your order has been dispatched. Please allow up to 24 hours for tracking information to become active.

 

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Delivery Issues

 

Liora Naturalis is not responsible for delays caused by postal or courier services, customs clearance, or factors beyond our control. If your parcel is delayed or lost, please contact us at lora.naturalis@gmail.com and we’ll do our best to assist.

 

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Shipping Address

 

Please ensure your shipping address is correct at checkout. Once dispatched, we cannot change the delivery address or redirect parcels.